客戶不會經(jīng)常回復郵件，而對于一些問題我們又不得不得到客戶的確認才能落實，例如催確認型號、訂單、印刷品、付訂金、付尾款等等。因此我們不得不多次發(fā)郵件催客戶給答復。
但是作為外貿(mào)新手，很難把握催促郵件的度，一個不小心，把客戶也得罪了，就因小失大了。
今天特地為大家分享幾個郵件模板，僅供大家參考：
1、催客戶確認訂單
Dear **,
Good day. How are you ?
Long time no hear from you. Hope you everything goes well.
May I know whether you have received my PI for confirmation? Or you can check again by the attached.
As you know, the price we give you is the best price we can offer, and as the increasing material cost and unstable exchange rate, we are afraid that it is hard for us to keep the price if you don’t confirm it much earlier.
Hope you can understand and hope to get your reply soon.
If have any question, please feel free to contact me.
Thanks for your support.
Have a nice day.
Best regards,
Anne
2、催訂金
Dear **,
Good day. How are you ?
Sorry to bother you. May I know whether you have arranged the deposit for the order(PI number)? Please kindly arrange it and send me the bank slip soon so that we can proceed your order much earlier without any delay of your selling schedule.
Should you have any question, please don’t hesitate to contact me.
Thanks for your always support.
Have a nice day.
Best regards,
Anne
3、催尾款
Dear **,
Good day. How are you ?
Sorry to bother you. May I know whether you have arranged the balance payment for the order(PI number)?
Since the goods will reach the port at 30th May, please arrange the payment soon to receive the goods earlier so that it will not influence your selling schedule or in case of any extra charge at destination port.
Thanks for your always support.
Hope to get your reply soon.
Have a nice day.
Best regards,
Anne
4、催確認印刷品
Dear **,
Good day. How are you ?
Sorry to disturb you. May I know whether all the artworks are confirmed?
Please kindly have a check and confirm to us soon if ok so that we can arrange the production much earlier.
Sorry for pushing so hard, but the production schedule is tight so in order not to delay your order, hope you can understand and confirm to us soon.
If have any question, please feel free to contact me.
Thanks for your always support.
Have a nice day.
Best regards,
Anne
不知道你發(fā)現(xiàn)了沒，其實在寫這類型催促客戶回復的郵件的時候，我們要謹記一個宗旨：以客戶為先，站在客戶的立場想問題。在寫郵件的時候除了語氣禮貌，我們更要讓客戶知道我們這樣催他的目的所在——為了他好。
這樣子的郵件更能讓客戶接受，也能讓客戶感受到你的用心。
